What can we help you with today?
See below for frequently asked questions about Western Schools and the licensed professionals we serve. Or, type your topic into the search bar above.
Accounts / Registration
- How do I change my name and/or email address?
- How do I change my password?
- What if I forget my password?
Certificates
- Will you submit my certificate to my state licensing board?
- I completed my course online at 10:00pm PST but my certificate is dated with the next day, what happened?
- I mailed my exam answer sheet to you by the end of the month and my certificate is dated the first of the month. Can you change the completion date on my certificate?
Courses & Exams
- How do I access my course survey?
- Why do I have to complete the survey at the end of a course?
- Do I have to finish my entire course all at once?
Licenses
- How many contact hours does my state require to renew my license?
- When do I enter my license number?
- I am a nurse in Pennsylvania. Why do you need my birth date and the last four digits of my social security number?
Membership
- What are my membership benefits?
- What happens at the end of my membership?
- What happens after I sign up for membership?
Other
- Are courses from Western Schools accredited by the ANCC?
- Will you make special accommodations for customers with disabilities who are interested in taking a course?
- How many contact hours are there in 1 CEU?
Purchasing and Promotion
- How long will it take to get a refund?
- How do I return an item/request a refund?
- What is your return policy?
