FAQs: Purchasing and Promotion

You can expect your refund within 3 to 4 weeks from the time you call us. For credit card orders please allow up to two statements for your credit to appear. All credit card orders will be marked as returned and any exchange you make will be treated as a new order and a… More

Follow these instructions to get a refund for your purchase: 1. Call our Customer Service team during regular service hours at (800) 618-1670. 2. Provide the item numbers you want refunded. 3. Confirm the items shipped within the last 30 days. 4. Confirm you did not receive continuing education credit for the items. 5.… More

If you’re not completely satisfied with your purchase, you may request an exchange or refund within 30 days of the original purchase (ship date on front). We do not refund shipping and handling charges. If you purchased items as part of a discount or special offer, your refund will be adjusted accordingly. Materials for… More

You can expect to receive your hard copy course materials within 6-10 business days of placing an order. If you need your materials quicker, please call us at 800-953-8731 to place an order over the phone and request rush shipping. More

Please call our customer service team at 800-953-8731 to retrieve a copy of past receipts. Any receipts for new transactions can be viewed from your student dashboard. More

Catalog pricing is limited to a certain time period on the web, so it’s best to do your shopping as soon as possible after you receive it. When you view a product on the website, its current price displayed. Even though your catalog may still be valid the catalog pricing is limited to a… More

During checkout, there is an area to enter a promo code. Type the code in the box provided and click ‘Apply.’ If the code is valid, you will see the discount reflected in your cart prior to completing checkout. Only one code may be used per order. Promo codes generally cannot be used on… More