Workplace Violence: Strategies for Prevention and Intervention


About the Course
Discuss numerous ways workplace violence can occur; types of workplace violence, including incivility; how to identify and communicate about troubling behaviors; steps to take in the event of an intense, violent situation; the prevalence of workplace violence and bullying among healthcare professionals; their effect on employee well-being as well as their long-term effects; raise awareness of workplace violence and workplace bullying in an effort to create a healthier, happier, more satisfying, positive workplace for all employees and patients; decrease the risk of harm to patients; and improve quality outcomes. 

Learning Outcomes

  • Identify the principal types of workplace violence. 
  • Discuss the incidence and prevalence of workplace violence. 
  • Recognize the behavioral characteristics associated with each stage of crisis development.
  • Apply interventions appropriate to an individual's stage of crisis development to prevent them from escalating.
  • Examine key measures for protecting facility occupants during active shooter events. 
  • Identify behaviors contributing to workplace incivility and bullying.
  • Recognize common uncivil behaviors in the workplace.
  • Discuss long-term effects of violence, incivility, and bullying in the workplace. 

About the Author
Palma D. Iacovitti, DNP, MBA, RN, originally from South Jersey, has been a local to Jacksonville, Florida, for approximately 25 years. She earned her bachelors in nursing, an MBA, and in 2019 a doctorate in nursing practice. Her clinical nursing experience over the past 25 years consists of pediatrics, emergency medicine, gastroenterology and gynecology, surgical oncology, and home health. Palma is a strong advocate against workplace violence and incivility. She has taught this subject to nurses and developed a plan to create greater awareness of bullying and how to decrease its prevalence. Palma has also published articles around teamwork and collaboration as well as authored a chapter on workplace violence and incivility. She has always had a passion for helping people and advocating for those that can’t do it themselves. This ambition and desire have led her to a career in nursing and leadership-type roles. Palma is a member of the Florida Nurse’s Association. Outside of work, she likes to volunteer her time toward great causes that impact the community. 

How to Receive Credit 

  • Read the entire course online or in print.  
  • After completion of the course, complete the final examination. A passing grade of 75% is required. Test questions link content to learning outcomes as a method to enhance individualized learning and material retention.  
  • Note to Nursing professionals: Depending on your state requirements, you will be asked to either affirm that you have completed the course, or you will be required to complete the Post-test included in the course.
  • Provide required personal information and payment information.
  • Complete the mandatory course evaluation.
  • Print your Certificate of Completion. 

Resolution of Conflict of Interest*  
Planners, faculty, and others in control of content (either individually or as a group) have no relevant financial relationships with ineligible companies. 

Sponsorship/Commercial Support and Non-Endorsement 
It is the policy of Colibri Healthcare, LLC not to accept support from ineligible companies. Furthermore, ineligible companies are prohibited from distributing or providing access to this activity to learners. 

The information provided in this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition.

©2022: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge of the areas covered. It is not meant to provide medical, legal, or professional advice. Colibri Healthcare, LLC recommends that you consult a medical, legal, or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing but does not represent or warrant that it will apply to your situation nor circumstances and assumes no liability from reliance on these materials. Quotes are collected from customer feedback surveys. The models are intended to be representative and not actual customers. 

Accreditations and Approvals 
Colibri Healthcare, LLC is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Colibri Healthcare, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6341. Programs that do not qualify for NBCC credit are clearly identified. Colibri Healthcare, LLC is solely responsible for all aspects of the programs.

Colibri Healthcare, LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. Colibri Healthcare, LLC maintains responsibility for this program and its content. Most states accept courses offered by APA approved sponsors.

Colibri Healthcare, LLC (formerly Elite Professional Education, LLC), Provider Number 1147, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 5/5/2023 – 5/5/2026