Trust Matters: Regaining Trust During COVID-19

This course was recorded from a live webinar that took place on February 10, 2021.

About the Course
Nursing has been named the most TRUSTED profession in America for the 19th consecutive year. What an amazing accomplishment. So why then is trust in such short supply within the profession? COVID-19 has amplified the declining levels of trust exponentially. Whether due to strains on staffing, poor organizational communication or PPE shortages, trust between frontline caregivers and nurse leaders has been negatively impacted. This course presents the inextricable link between Cultures of Trust and higher employee engagement, increased teamwork and empowerment, increased performance, and lower turnover. You will learn the role each of us can play in rebuilding trust that has eroded during the demands and stressors in the work environment during the COVID-19 pandemic.

Learning Outcomes
Upon completion of the course, the learner will be able to:
  • Identify two competencies of trusted leaders.
  • List two strategies to build organizational trust.
  • Choose two actions to adopt to be more trustworthy. 
About the Presenter
Lori Armstrong, DNP, RN, NEA-BC
CEO & Chief Clinical Officer at Inspire Nurse Leaders™
Dr. Lori Armstrong specializes in educating and growing nurse leaders to become their best enabling them to achieve great outcomes for themselves, their patients, and teams. For over 25 years, Dr. Armstrong has held executive level and senior leadership roles at top hospitals including Kaiser Permanente, New York Presbyterian/Morgan Stanley Children’s Hospital and Stanford Children’s. Academically, she earned her Doctor of Nursing Practice-Executive Leadership at Drexel University and is a graduate of Harvard’s Executive Leadership Program. Dr. Armstrong serves on several national boards and is the recipient of multiple awards including Silicon Valley Woman of Distinction and the Jennifer L. Howse Leadership Award. Most recently her passion for the link between nursing leadership and patient/staff outcomes led her to create The Nurse Leader Academy (NLA). The NLA is a uniquely designed nurse leadership development curriculum helping nurse leaders achieve top decile performance. Dr. Armstrong’s expertise, humor, and contagious energy make her a sought-after speaker, teacher, and coach.

Resolution of Conflict of Interest

Colibri Healthcare, LLC implemented mechanisms prior to the planning and implementation of the continuing education activity, to identify and resolve conflicts of interest for all individuals in a position to control content of the course activity.

Sponsorship/Commercial Support and Non-Endorsement
It is the policy of Colibri Healthcare, LLC not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners.

The information provided in this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition.

©2022: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge of the areas covered. It is not meant to provide medical, legal, or professional advice. Colibri Healthcare, LLC recommends that you consult a medical, legal, or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing, but does not represent or warrant that it will apply to your situation nor circumstances and assumes no liability from reliance on these materials. Quotes are collected from customer feedback surveys. The models are intended to be representative and not actual customers.

Course ID: 48036