Communication in Health Care, 2nd Edition - N48430

About the Course:
This course offers a roadmap toward healthcare professionals’ understanding and application of effective communication in patient care settings. As a starting point, the course navigates clinicians through the fundamentals of communication science and its relevance to communication in clinical practice. It moves on to explore impediments to effective communication between healthcare professionals and patients. Through this course, practitioners who practice in any healthcare setting will acquire new insight into, or advance their current knowledge of, the cultural, environmental, organizational, and other barriers to communication that disrupt valuable interactions with their patients and colleagues. They will further identify and be prepared to incorporate evidence-based strategies to improve the effectiveness of their communication with patients.

Learning Outcomes:
Upon completion of this course, the learner will be able to:
  • Examine the historical and theoretical basis of communication concepts.
  • Demonstrate understanding of the fundamentals of human communication and their application to communication in healthcare.
  • Describe barriers to healthcare professional-patient communication that impede therapeutic communication and positive patient outcomes.
  • Compare ways to improve the effectiveness of communication with patients.

About the Authors:
Michelle Doran, DNP, RN, MS is a Professional Development Manager at Massachusetts General Hospital in Boston, MA. Ms. Doran’s clinical and leadership experience spans primary, acute and rehabilitation care, school nursing, and the health plan industry. Her career has been heavily rooted in community health and working with vulnerable populations in urban and rural communities. Ms. Doran received her bachelor’s degree in nursing from the Johns Hopkins School of Nursing where she was in the AmeriCorps program, and her master’s degree in nursing leadership from Regis College. She is pursuing her Doctorate in Nursing Practice at the George Washington University School of Nursing.

Barbara Shahinian, BBA, is a writer and consultant specializing in content and communication strategies for healthcare professionals and organizations, including Colibri Healthcare, LLC. She previously served as the executive vice president of content and creative for Gannett Healthcare Group, a media company dedicated to the creation and distribution of continuing education activities, professional news, and employment opportunities for registered nurses, physical therapists, occupational therapists, and dietitians. In that capacity, she was responsible for companywide strategy, development, and distribution of content and marketing creative solutions across print, digital, and social media channels. She is the former editor-in-chief of the print magazines and companion websites, TodayinPT, TodayinOT, and Nutrition Dimension.

How to Receive Credit:
  • Read the entire course online or in print which requires a 4-hour commitment of time.
  • Complete the Self-Assessment Quiz Questions either integrated throughout or all at the end of the course.
    • These questions are NOT GRADED. The questions are included to help affirm what you have learned from the course.
    • The correct answer is shown after the question is answered. If the incorrect answer is selected, a Rationale for the correct answer is provided.  
  • At the end of the course, answer the Yes/No Affirmation question to indicate that you have completed the educational activity. 
  • Specific to Florida: A mandatory Final Examination with a passing score of 70% or higher is required. 
  • Exam questions link content to the course Learning Objectives as a method to enhance individualized learning and material retention. 
  • If requested, provide required personal and payment information. 
  • Complete the mandatory Nursing Course Evaluation. 
  • Print your Certificate of Completion.


Resolution of Conflict of Interest
In accordance with the ANCC Standards for Commercial Support for continuing education, Colibri Healthcare, LLC implemented mechanisms prior to the planning and implementation of the continuing education activity, to identify and resolve conflicts of interest for all individuals in a position to control content of the course activity.

Sponsorship/Commercial Support and Non-Endorsement
It is the policy of Colibri Healthcare, LLC not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners. 

The information provided in this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition ©2021: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge of the areas covered. It is not meant to provide medical, legal, or professional advice. Colibri Healthcare, LLC recommends that you consult a medical, legal, or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up-to-date at the time of printing but does not represent or warrant that it will apply to your situation nor circumstances and assumes no liability from reliance on these materials. Quotes are collected from customer feedback surveys. The models are intended to be representative and not actual customers. 

Course Verification
All individuals involved have disclosed that they have no significant financial or other conflicts of interest pertaining to this course. Likewise, and in compliance with California Assembly Bill No. 241, every reasonable effort has been made to ensure that the content in this course is balanced and unbiased.