Nursing: Communication and Team Building: A Patient Safety Consideration

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About the Course

This course provides practical strategies that enhance professional communication and improve team functioning in the actual work setting.

Learning Outcomes:
Upon completion of this course, the learner should be able to:
  • Describe appropriate professional attire.
  • Describe effective non-verbal communication strategies.
  • Demonstrate effective verbal communication strategies.
  • Describe deescalation techniques for defusing anger and agitation.
  • Explain strategies for effective written, telephone, and social media communication.
  • Describe how communication failures contribute to medical errors.
  • Discuss the impact of workplace bullying.
  • Identify effective strategies to defuse workplace bullying.
  • Discuss effective team building strategies in health care.

About the Author:
Adrianne Avillion, DEd, RN

Dr. Avillion, DEd, RN, is an accomplished nursing professional development specialist and health care author. She earned her doctoral degree in adult education and her MS in nursing from Penn State University and a BSN from Bloomsburg University. Dr. Avillion has held a variety of nursing positions as a staff nurse in critical care and physical medicine and rehabilitation settings and leadership roles in professional development. She has published extensively and is a frequent presenter at conferences and conventions devoted to the specialty of continuing education and nursing professional development. Dr. Avillion owns and is the CEO of Strategic Nursing Professional Development, a business that specializes in continuing education for health care professionals and consulting services in nursing professional development. Her most recent publications include The Path to Stress-Free Nursing Professional Development: 50 No-Nonsense Solutions to Everyday Challenges and Nursing Professional Development: A Practical Guide for Evidence-Based Education.

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