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  • Nursing
  • Advanced Practice Nursing
  • Psychiatric Technician
Hours: 4 Contact Hours
  • Mary Elaine Southard, DNP, RN, APHN-BC, HWNC-BC, DipCHom
  • Barbara Shahinian, BBA
Peer Reviewer(s): Michelle Doran, RN, MS
Item#: N1942
Contents: 1 Course Book (74 pages)
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Communication in Health Care

Price $22.95
Item # N1942
When available, the Online Course format is included with the hard copy, eBook, or audio book formats!

Release Date: June 28, 2018

Expiration Date: June 30, 2021

Effective communication fosters the development of successful patient-provider relationships, which have a positive impact on patient outcomes and satisfaction. This course discusses the fundamentals of communication science and its specific relevance in nursing practice. It explores impediments to effective communication in healthcare settings, including the cultural, environmental, and organizational barriers to communication that can contribute and disrupt valuable interactions for healing.  The course presents nurses with evidence-based strategies to improve the effectiveness of their communication with patients, families and colleagues.

Course Objectives

  • Discuss fundamentals of human communication and their application to communication in nursing practice.
  • Identify barriers to nurse-patient communication that impede positive patient outcomes.
  • Identify strategies to improve the effectiveness of nurse-patient communication.

Mary Elaine Southard, DNP, RN, APHN-BC, HWNC-BC, DipCHom, is a national and international leader, educator, author, and clinician in integrative health and nurse coaching whose 40-year career has spanned varied healthcare settings and diverse populations. Dr. Southard holds a BSN from Misericordia University, an MSN in adult health and illness with a concentration in oncology from the University of Pennsylvania, a post-master’s certificate as a holistic nurse practitioner from New York University, and a doctorate in nursing practice in integrative health and healing from the University of Minnesota. She holds a diploma in clinical homeopathy from the Center for Development and Education of Homeopathy. Dr. Southard is a national leader in nurse coaching, motivational interviewing, and patient engagement. She has extensive expertise in telehealth and the nuances of communication skills in this arena. As a psychiatric-mental health nurse educator, her research focuses on using the Omaha System in nurse coaching as a feasible tool to capture data for practice, documentation, and information management. Dr. Southard is adjunct faculty at Marywood University, Scranton, Pennsylvania, and also maintains a private integrative consulting and coaching practice in Scranton, Pennsylvania.

Barbara Shahinian, BBA, is a freelance writer and consultant specializing in content and communication strategies for healthcare professionals and organizations. She previously served as the executive vice president for content and creative for Gannett Healthcare Group, a media company dedicated to the creation and distribution of continuing education activities, professional news, and employment opportunities for registered nurses, physical therapists, occupational therapists, and dietitians. In that capacity, she was responsible for companywide strategy, development, and distribution of content and marketing creative across print, digital, and social media channels. She is the former editor in chief of the print magazines and companion websites, TodayinPT, TodayinOT, and Nutrition Dimension.

Michelle Doran, RN, MS, is the lead nurse planner for Western Schools. Ms. Doran has 20 years of experience in clinical and administrative nursing practice, including executive leadership roles in multiple healthcare environments where she was responsible for staff development, patient relations, and building collaborative teams across multiple disciplines. Ms. Doran has mentored emerging nurse leaders and provided guidance on effective written and oral communication and professional presence. She has led teams through accreditation processes, including the American Nurses Credentialing Center Magnet Recognition Program, The Joint Commission, and Commission on Accreditation of Rehabilitation Facilities. Ms. Doran is highly knowledgeable about the importance of effective communication in health care as it relates to quality, safety, the patient experience, and professional practice.

  • Courses must be completed on or before the expiration date noted in the course description above.
  • You must score 75% or higher on the final exam and complete the course evaluation to pass this course and receive a certificate of completion.
  • Through our review processes, Western Schools ensures that this course content is presented in a balanced, unbiased manner and is free from commercial influence. It is Western Schools’ policy not to accept commercial support.
  • All persons involved in the planning and development of this course have disclosed no relevant financial relationships or other conflicts of interest related to the course content.