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  • Dentists
  • Dental Hygienists
  • Dental Assisting
Hours: 3 Contact Hours
Author(s): L. Anne Hirschel, DDS
Peer Reviewer(s): Dianne L. Sefo, RDH, Med
Item#: L0880
Contents: 1 Course Book (38 pages)
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Working With Fearful and Anxious Dental Patients, 2nd Edition

Price $29.95
Item # L0880
When available, the Online Course format is included with the hard copy, eBook, or audio book formats!

Review Date: July 11, 2017

Expiration Date: July 10, 2020

Original Release Date: May 9, 2011


The purpose of this intermediate-level course is to familiarize the dentist and every member of the dental team with nonpharmacological techniques and strategies for guiding and supporting fearful dental patients. The course will address the nature and prevalence of dental fear and how to identify and guide the fearful patient. The learner will be made aware of the ways in which his or her own behavior, demeanor, and appearance, as well as the ambiance of the dental office, may contribute to dental fear.




AGD Subject Code: 153

Western Schools designates this activity for 3 continuing education credits.


Course Objectives

  • Discuss the types, etiology, and significance of dental fear.
  • Identify behavioral signs and symptoms to recognize the fearful patient.
  • Describe nonpharmacological guidance techniques for fearful adult patients.
  • Describe nonpharmacological behavior guidance for fearful pediatric patients.
  • Describe nonpharmacological strategies for use with fearful older adult patients and patients with special needs.


L. Anne Hirschel, DDS, received her DDS from the University of Michigan School of Dentistry and a BDS from the University College Dental School, University of London, England, as well as an LDS from the Royal College of Surgeons in England. Dr. Hirschel retired after 33 years in private practice. She is a Fellow of the Royal Society of Health and a member of both the American Dental Association and the American Medical Writers Association. Dr. Hirschel is the author of Dental Injuries, published by American Jurisprudence Proof of Facts. She has also been a contributor to the Encyclopedia Britannica’s Medical and Health Annuals and Yearbook of Science and the Future, as well as numerous other publications, including continuing education courses and medical and dental publications for professional and lay readers.


Dianne L. Sefo, RDH, Med, clinical instructor and preclinical coordinator in the Dental Hygiene Programs at New York University College of Dentistry, received an associate of science degree in dental hygiene from Monroe Community College, a bachelor of arts degree in sociology from St. John Fisher College, and a master of education degree in educational technology from American College of Education. She participates in didactic and clinical dental hygiene education and has previously worked as a dental hygiene educator at Monroe Community College in Rochester, New York and Concorde Career College in San Diego, California. She has also held positions at various private practices in New York State and southern California. Her research concentrations have been in oral-systemic health and clinical dental education. In addition to her teaching, research, and clinical work, she is a reviewer and a published author of peer-reviewed journals, continuing education courses, book chapters, and other publications pertaining to the advancement of the standard of care in evidence-based dental hygiene therapy.

  • Courses must be completed on or before the expiration date noted in the course description above.
  • You must score 75% or higher on the final exam and complete the course evaluation to pass this course and receive a certificate of completion.
  • Through our review processes, Western Schools ensures that the course content is presented in a balanced, unbiased manner and is free from commercial influence. It is Western Schools’ policy not to accept commercial support.
  • All persons involved in the planning and development of this course have disclosed no relevant financial relationships or other conflicts of interest related to the course content.
  • There are no prerequisites for this course.