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  • Social Work
  • Psychology
Hours: 2 Contact Hours
Author(s): Joanne E. Turnbull, MSW, MA, PhD
Peer Reviewer(s): Leslie J. Shapiro, LICSW
Item#: B4304
Contents: 1 Course Book (50 pages)

Keeping Clients Safe: Error and Safety in Behavioral Health Settings, 2nd Ed.

Price $19.95
Item # B4304
When available, the Online Course format is included with the hard copy, eBook, or audio book formats!

Release Date: January 16, 2019

Expiration Date: January 16, 2022

Behavioral health organizations share many of the same vulnerabilities as medical organizations when it comes to patient safety. However, certain sentinel events are more likely to occur in behavioral health organizations. The vast majority of professionals working in the behavioral health field receive no instruction on patient safety which also prevents them from being active participants in creating a culture of safety.

This basic-level course presents such strategies as safety briefings, root cause analysis, speaking-up and full disclosure and describes areas of behavioral health care that are error prone (suicide risk assessment, mandatory reporting, and diagnosis).


Florida - Fulfills your entire Prevention of Medical Errors CE requirement.

  • Social Workers participating in this course will receive 2 (clinical) continuing education clock hours upon successful course completion. Accreditations
  • Psychologists will receive 2 CE credits upon successfully completing this course. APA Approval

Course Objectives

  • Identify strategies to improve client safety, such as safety briefings, root cause analysis, and disclosure.
  • Identify adverse events that are common in behavioral health settings.
  • Describe psychosocial needs of victims of medical error and their families.

Joanne E. Turnbull, MSW, MA, PhD, earned her master’s degree in social work and a master of arts degree and PhD in psychology from the University of Michigan. In addition to practicing as a psychiatric social worker, Dr. Turnbull has taught at the University of North Carolina School of Social Work, Columbia University School of Social Work, the University of Michigan School of Social Work, and in the department of psychiatry at Duke University. She was head of the Division of Psychiatric Social Work at Duke University, held senior administrative positions at the University of Pittsburgh Medical Center and the University of Texas Medical Center, and served as executive director of the National Patient Safety Foundation. She has written numerous articles related to mental health, women’s issues, and patient safety, and coauthored To Do No Harm, a book that provides strategies for reducing harm in healthcare settings and tells the stories of professionals who strive to provide safe care. Dr. Turnbull is executive director emerita of the National Patient Safety Foundation and is a licensed clinical social worker in the state of Maine.

Leslie J. Shapiro, LICSW, is a behavioral health therapist for 30 years. She is the author of Understanding OCD: Skills to Control the Conscience and Outsmart Obsessive Compulsive Disorder. She was awarded the first Interdisciplinary Career Development Research Grant at McLean Hospital in Belmont, Massachusetts, to support her project “A Psychoeducational Group to Address Pathological Guilt in Obsessive Compulsive Disorder.” She has been a committee member of the Partners for Research Advancement in Nursing and Social Work. Her other roles involve teaching, supervising, and training students and staff at the OCD Institute. She has been an adjunct professor at Boston University School of Social Work and has been a lecturer at Harvard Medical School.

  • Courses must be completed on or before the expiration date noted in the course description above.
  • You must score 75% or higher on the final exam and complete the course evaluation to pass this course and receive a certificate of completion.
  • Through our review processes, Western Schools ensures that this course content is presented in a balanced, unbiased manner and is free from commercial influence. It is Western Schools’ policy not to accept commercial support.
  • All persons involved in the planning and development of this course have disclosed no relevant financial relationships or other conflicts of interest related to the course content.