Q: How do I use a promotion code from a catalog or email?
A: During checkout there is an area to enter a catalog or promotion code. Type the code in the box provided and click the Click to Add button. If the code is valid, you will see the discount reflected in your final cart prior to completing checkout. Only one code may be used per order. Promotional codes generally cannot be used on sale items.
Q: How do I get the sale prices that I have seen in a catalog?
A: Catalog pricing is limited to a certain time period on the web, so it’s best to do your shopping as soon as possible after you receive it. When you view a product on the website, its current price displayed. If you’re shopping from an older catalog, the price may be different. If the catalog pricing has expired on the web, you can call 800-438-8888 to receive the pricing shown in the catalog through the expiration date noted on the back of the catalog.
Q: Why am I getting an error on my zip code at checkout?
A: The system has a built in zip code validation to ensure that your address is valid. If you are entering the correct city, state, and zip code, your order should process. If you live in Canada, be sure to enter your six character postal code with no spaces.
Q: Where do I put my license number?
A: You are not required to enter your license number online until after you've successfully completed your course and wish to generate your certificate.
Q: Where can I find receipts for my previous Western Schools orders?
A: Log in to your account and navigate to My Reciepts.
Q: When can I expect to receive my course materials once I have placed my order?
A: You can expect to receive your hard copy course materials within ten business days of placing an order. Overnight delivery of hard copy courses is available FOR SOME AREAS for an additional charge. Online courses are available within five minutes after purchase and can be found your account on the My Courses and Certificates page.
Q: What is your return policy?
A: If you’re not completely satisfied with your purchase, you may request an exchange or refund within 30 days of the original purchase (ship date on front). We do not refund shipping and handling charges. If you purchased items as part of a discount or special offer, your refund will be adjusted accordingly. Materials for which you have already received continuing education credit cannot be refunded.
Q: How do I return an item/request a refund?
A: Follow these instructions to get a refund for your purchase:
- Call our Customer Service team during regular service hours toll free at 1-800-618-1670
- Provide the item numbers you want refunded
- Confirm the items shipped within the last 30 days.
- Confirm you did not receive continuing education credit for the item(s) for which you're requesting refund(s).
- Provide reason for your refund request.
- Confirm refund method.
Q: How long will it take to get a refund?
A: You can expect your refund within 3 to 4 weeks from the time you call us. For credit card orders please allow up to two statements for your credit to appear. All credit card orders will be marked as returned and any exchange you make will be treated as a new order and a new charge will be applied to your credit card.