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  • Psychology
  • Social Work
Hours: 3 Contact Hours
  • Joanne E. Turnbull, MSW, MA, PhD
  • Ted Bender, PhD
Peer Reviewer(s): Leslie J. Shapiro, LICSW
Item#: B4303
Contents: 1 Course Book (60 pages)

Keeping Clients Safe: Error and Safety in Behavioral Health Settings, 2nd Edition

Price $29.95
Item # B4303
When available, the Online Course format is included with the hard copy, eBook, or audio book formats!

Release Date: November 8, 2018

Expiration Date: November 8, 2021

The vast majority of behavioral health professionals receive no instruction in client safety, and this knowledge gap compromises the ability of mental health professionals to protect their clients from harm and from being active participants in creating cultures of safety in behavioral health settings. Many behavioral health professionals may not even be aware of The Joint Commission’s reporting program for sentinel events (unanticipated events that result in death or serious physical or psychological injury unrelated to the person’s illness). This basic-level course focuses on client safety problems and solutions in behavioral health settings.


  • Social Workers participating in this course will receive 3 (clinical) continuing education clock hours upon successful course completion. Accreditations
  • Psychologists will receive 3 CE credits upon successfully completing this course. APA Approval

Course Objectives

  • Describe the evolution of the patient safety movement.
  • Explain the human factors approach to client safety.
  • Identify strategies to improve client safety, such as safety briefings, root cause analysis, and disclosure.
  • Identify adverse events that are common in behavioral health settings.
  • Describe psychosocial needs of victims of medical error and their families.

Joanne E. Turnbull, MSW, MA, PhD, earned her master’s degree in social work and a master of arts degree and PhD in psychology from the University of Michigan. In addition to practicing as a psychiatric social worker, Dr. Turnbull has taught at the University of North Carolina School of Social Work, Columbia University School of Social Work, the University of Michigan School of Social Work, and in the department of psychiatry at Duke University. She was head of the Division of Psychiatric Social Work at Duke University, held senior administrative positions at the University of Pittsburgh Medical Center and the University of Texas Medical Center, and served as executive director of the National Patient Safety Foundation. She has written numerous articles related to mental health, women’s issues, and patient safety, and coauthored To Do No Harm, a book that provides strategies for reducing harm in healthcare settings and tells the stories of professionals who strive to provide safe care. Dr. Turnbull is executive director emerita of the National Patient Safety Foundation and is a licensed clinical social worker in the state of Maine.

Ted Bender, PhD, is the program director of a 180-bed addictions treatment center in southeastern Florida. He received his MS and PhD degrees in clinical psychology from Florida State University and completed his psychology residency at the Warren Alpert Medical School of Brown University in Providence, RI. Dr. Bender spent most of his early career studying suicide risk assessment in the general population and in the military. He is still a member of the Military Suicide Research Consortium and continues to engage in data analysis and manuscript preparation in this field. He has published 18 peer-reviewed manuscripts and continues to contribute to the field of suicide and addictions research.

Leslie J. Shapiro, LICSW, is a behavioral health therapist for 30 years. She is the author of Understanding OCD: Skills to Control the Conscience and Outsmart Obsessive Compulsive Disorder. She was awarded the first Interdisciplinary Career Development Research Grant at McLean Hospital in Belmont, Massachusetts, to support her project “A Psychoeducational Group to Address Pathological Guilt in Obsessive Compulsive Disorder.” She has been a committee member of the Partners for Research Advancement in Nursing and Social Work. Her other roles involve teaching, supervising, and training students and staff at the OCD Institute. She has been an adjunct professor at Boston University School of Social Work and has been a lecturer at Harvard Medical School.

  • Courses must be completed on or before the expiration date noted in the course description above.
  • You must score 75% or higher on the final exam and complete the course evaluation to pass this course and receive a certificate of completion.
  • Through our review processes, Western Schools ensures that this course content is presented in a balanced, unbiased manner and is free from commercial influence. It is Western Schools’ policy not to accept commercial support.
  • All persons involved in the planning and development of this course have disclosed no relevant financial relationships or other conflicts of interest related to the course content.